Functional User Group (FUG)

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Functional User Group (FUG)

The FUG consists of a Chairman and a Representative from each Region

How it works

  • The primary responsibility of the FUG to identify, evaluate and assist in the prioritization of field generated requirements based on their functional expertise and broad experience with eServices.
  • Help desk tickets for IT enhancements and fixes with viable workarounds are automatically routed to the FUG Chair who will coordinate the group’s evaluation.
  • Each request will be evaluated by at least 2 FUG members and discussed during the bi-weekly FUG meeting.
  • Recommendations regarding viable project proposals will be provided to the ITSC for scoring and prioritization.
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