HelpDesk

eServices HelpDesk

CAP's eServices HelpDesk can be found at this link https://capnhq.crmdesk.com/home.aspx or Lower right side of the eServices Screen (both old and New)
The Help Desk can be used to submit a bug or ask for an enhancement.

• 
  Commander's Corner Helpdesk link
• 
  WMIRS Helpdesk Link
• 
  Ops Quals Helpdesk Link

Help Desk Start

• 
  Getting Started

Steps to submit a ticket

1. Check for an answer or if the bug/enhancement has already been submitted
2. Submit a problem/ask a question

• My Stuff
  My Stuff

1. Your Tickets are listed here
2. Defaults to open tickets
3. Can be changed to find old tickets

• 
  Your Question/Problem

1. Enter the summary (title) Be descriptive example WMIRS will not let me enter a sortie not WMIRS doesn't work
2. Enter Problem/Questions Be as descriptive as you can, the steps you took and what happened and/or what you think should have happened
3. Add a screen shot if it makes sense (The more information you can give us, the easier it will be to determine the problem)
4. Choose a category (it you don't work at HQ, don't select one of their categories)
5. CAPID (obvious)
6. Wing
7. Unit
8. Submit problem

Submit an Enhancement

1. Enter the summary (title) Be descriptive example Add option to select my qualifications from the homepage not Add a button to homespage
2. Enter Problem/Questions Be as descriptive as you can, what should the enhancement do that it doesn't do now. Describe how it should work and what are the benefits
3. Add a screen shot if it makes sense (The more information you can give us, the easier it will be to determine the need)
4. Choose a category (it you don't work at HQ, don't select one of their categories)
5. CAPID (obvious)
6. Wing
7. Unit
8. Submit problem

New Helpdesk Procedures

• 
  Caption1

What makes a Good Helpdesk Ticket

1. Issue Description:
2. Operating System:
3. Browser:
4. Steps to reproduce:
5. Actual results:
6. Expected results:

=Sample Ticket: =
Issue Description: Professional Development report does not accurately report Yeager Awards
Operating System: Windows 10
Browser: Chrome
Steps to reproduce: Member Reports/Professional Development Report
Actual results: Report attached (new members are not reflected correctly)
Expected results: Report should have all members