HelpDesk

eServices HelpDesk

CAP's eServices HelpDesk can be found at this link https://capnhq.crmdesk.com/home.aspx or Lower right side of the eServices Screen (both old and New)
The Help Desk can be used to submit a bug or ask for an enhancement.

• 
  Commander's Corner Helpdesk link
• 
  WMIRS Helpdesk Link
• 
  Ops Quals Helpdesk Link

Help Desk Start

• 
  Getting Started

Steps to submit a ticket

1. Check for an answer or if the bug/enhancement has already been submitted
2. Submit a problem/ask a question

• My Stuff
  My Stuff

1. Your Tickets are listed here
2. Defaults to open tickets
3. Can be changed to find old tickets

• 
  Your Question/Problem

1. Enter the summary (title) Be descriptive example WMIRS will not let me enter a sortie not WMIRS doesn't work
2. Enter Problem/Questions Be as descriptive as you can, the steps you took and what happened and/or what you think should have happened
3. Add a screen shot if it makes sense (The more information you can give us, the easier it will be to determine the problem)
4. Choose a category (it you don't work at HQ, don't select one of their categories)
5. CAPID (obvious)
6. Wing
7. Unit
8. Submit problem