View source for Functional User Group (FUG)

== Functional User Group (FUG)==
=== The FUG consists of a Chairman and a Representative from each Region ===
=== How it works ===
* The primary responsibility of the FUG to identify, evaluate and assist in the prioritization of field generated requirements based on their functional expertise and broad experience with eServices. 
* Help desk tickets for IT enhancements and fixes with viable workarounds are automatically routed to the FUG Chair who will coordinate the group’s evaluation. 
* Each request will be evaluated by at least 2 FUG members and discussed during the bi-weekly FUG meeting. 
* Recommendations regarding viable project proposals will be provided to the ITSC for scoring and prioritization.