HelpDesk
eServices HelpDesk
CAP's eServices HelpDesk can be found at this link https://capnhq.crmdesk.com/home.aspx or
Lower right side of the eServices Screen (both old and New)
The Help Desk can be used to submit a bug or ask for an enhancement.
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Commander's Corner Helpdesk link
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WMIRS Helpdesk Link
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Ops Quals Helpdesk Link
Help Desk Start
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Getting Started
Steps to submit a ticket
- Check for an answer or if the bug/enhancement has already been submitted
- Submit a problem/ask a question
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My Stuff
- Your Tickets are listed here
- Defaults to open tickets
- Can be changed to find old tickets
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Your Question/Problem
- Enter the summary (title) Be descriptive example WMIRS will not let me enter a sortie not WMIRS doesn't work
- Enter Problem/Questions Be as descriptive as you can, the steps you took and what happened and/or what you think should have happened
- Add a screen shot if it makes sense (The more information you can give us, the easier it will be to determine the problem)
- Choose a category (it you don't work at HQ, don't select one of their categories)
- CAPID (obvious)
- Wing
- Unit
- Submit problem